AllPartsZoneAllPartsZone

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Allpartszone :: FAQ

FAQ

General

1. How do I contact customer services?
To contact customer services either use our live support, contact us form or call 0208 4264177.

2. How do I use a promotional code?
To use promotional or discount code,

  • Add the items you want to your basket then click on the checkout button.
  • On the checkout page you will be able to enter and apply your promotional code.


Please note only one promotional code can be used on any single transaction. Promotional codes can only be used at the time of placing your order; unfortunately promo codes cannot be applied after the order process has been completed.
 

3. Can I change or cancel my order?
If you’ve already placed your order online it can only be amended over the phone prior to dispatch. To edit, change or cancel your order before it is dispatched place call 0208 426 4177.

Buying Car Parts

1. How do I find car parts for my vehicle?
To find parts that will fit your car simply enter your vehicle registration number in the Find Car Parts section and click GO. For details of how to use this website see How to buy?
 
2. How do I check if a part will fit my car?
If you are uncertain or want to double check whether a part will definitely fit your vehicle just ask our team to confirm it for you. Simply use our live support or see How to buy? Alternatively you can always speak directly to one of our helpful parts advisors on 020 8426 4177 or use the contact us form. Please ensure that you provide us with your vehicle registration so we can check the fitment details.

3. Do all parts come with a warranty?
Yes, all our car parts come with a minimum of a 12 month warranty.

Payment

1. What methods of payment do you accept?
We accept payment via PayPal, Credit or Debit Card (Mastercard or Visa)

2. Can I pay over the phone?
No, we do not accept a credit or debit card payment over the phone, call us on 020 8426 4177 or Contact us and we will send you a payment link to your email address for you to make the payment.

Delivery

1. How much do you charge for delivery?
We offer free UK mainland delivery on all orders over £30 (£25+VAT). Our other delivery rates can be found on our delivery information page.

2. How long will my order take to arrive?
A standard delivery service typically takes 2-4 working days to arrive within UK mainland. Next Day delivery options are available to most areas, these upgrade options are shown at checkout.

3. What is your cut off time for Next Day Delivery?
If you want to receive the item next working day you will need to order by 4pm and choose the ‘Express’ delivery option. Orders placed on a ‘Express’ delivery service after 4pm will be dispatched on this upgraded service on the following working day.

4. Which courier service do you use?
Due to the vast range of different size, weight and shape products that we supply we use a number of different national courier services to ensure our delivery rates are kept as low as possible. 

5. Can I track my order?
Some delivery services can be tracked directly from courier company. We will provide you the tracking number with your invoice.

6. Do you ship internationally?
Yes, we are able to ship items worldwide (excluding USA & Russia). Please call us for shipping rates if you are living outside of Europe.

 

Click and collect
We have teamed us with CollectPlus that offers a convenient way to do your shopping. When purchasing your item from allpartszone.com, simply choose the Click & Collect option and choose to have the item delivered to your local CollectPlus Store. With over 5800 stores open late and on weekends you can pick up your purchases when convenient to you.

 

1. How much does CollectPlus cost?
The CollectPlus service costs £4.50 (Standard Delivery) and £9.95 (24 Hours Delivery) per order. It doesn't matter how many items are included, as it’s a one-off charge per order.

2. How do I select to have my order delivered to a CollectPlus collection point?
When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.

3. Why is CollectPlus not available for my current order?
Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.
Please note that this service is only available for suitable items being shipped to customers in the UK.

4. How many CollectPlus collection points are there?
CollectPlus has over 5,800 stores throughout the UK and Northern Ireland. These could be your local Co-Op McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

5. Where is my nearest CollectPlus collection point?
During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point.  Alternatively the CollectPlus website offers a postcode or location search.

6. When are CollectPlus collection points open?
Nearly all CollectPlus stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.

7. How long will it take for my order to arrive at my chosen CollectPlus collection point?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection.. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 2 working days of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given.

8. What do I need to take when I collect my parcel?
Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.

9. When making a collection, what ID is accepted?
CollectPlus collection points accept the following forms of ID:

  • > Driving licence
  • > Utility bill
  • > Mobile phone bill
  • > Wage slip
  • > Bank statement
  • > Cheque guarantee/credit/debit card
  • > Bank/building society book
  • > Passport
  • > Cheque book


10. What should I do if I lose my collection code from CollectPlus?
If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

11. What should I do if I don’t receive my collection code from CollectPlus?
If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.

12. Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.


13. What if my order includes back-order items?
Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.

14. How long will I have to collect my parcel?
Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

15. What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?
Please contact us and we will look into it.

16. Once my order has left Allpartszone can I track it?
Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided. to check the progress of your order you can track your parcel www.collectplus.co.uk/track

17. What should I do if I don’t want my order anymore?
If, your order has already been processed, then please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

18. What if I want to return an item I have collected from a CollectPlus collection point?
If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.

Returns

1. How do I return unwanted items?
We offer an extended 14 day return policy. For instructions on how to return an item please see our returns policy.

2. What do I do if I receive a faulty item?
If you believe an item received is faulty please contact us so that we can arrange for a replacement, for more details please see our returns policy.

3. What do I do if I receive an incorrect item?
We aim to ensure every order is delivered accurately. If you have received an item which is different to the one ordered please contact us so that we can arrange for the correct item to be sent, for more details please see our returns policy.