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Return Policy

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Allpartszone :: Returns Policy

Returns & Cancellations

At Allpartszone we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

Subject to exceptions, Allpartszone is happy to exchange or refund your purchase within 14 days of delivery. For Click & Collect orders the 14 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card. Please note if you wish to exchange your item(s), this can only be done in a Allpartszone store. We are unable to offer exchanges if you return your item(s) to Allpartszone via the post or via a courier.

Before returning any goods please read all the terms outlined on this page.

        •        Any products returned must be in a re-saleable condition, including the original packaging and any related documentation.
        •        Items that you have tried to fit cannot be refunded if correctly supplied.
        •        All orders should be checked immediately upon receipt. Shortages or damaged items must be reported within 24 hours.
        •        Electrical items cannot be returned for credit if they have been fitted, unless the item is deemed faulty and returned to our suppliers to be tested. A report would be provided by our supplier/manufacturer to you.
        •        Items being returned for credit must be received within 14 days of purchase accompanied by the relevant invoice details.
        •        Our receipt of returned goods does not constitute an agreement to automatically credit, as items may be subject to a handling charge, a warranty claim, or rejected as unsuitable for credit.
        •        AllpartsZone must be informed of any items you wish to return within 14 days of receiving the order.
        •        It is the customer's responsibility to contact us for a "Returns Authorisation Number" by phone or email.
        •        Before returning an item, please contact AllpartsZone for a "Returns Authorisation Number" either by :
        ◦        Phone : +44 (0) 208 426 4177 or
        ◦        Email : ecommerce@allpartszone.com
        •        Generally it is your responsibility to organise its return at your cost.
        •        Alternatively you can deliver it to one of our London sites.
        •        Returned items may be subject to a handling charge up to 25%. Generally this is only if we are going to incur a charge from our supplier, or very occasionally at our discretion.

Once your return is authorised an acknowledgement will be emailed to the address used on your original order.
Lines are open 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused.
Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s) along with the original invoice, failure to do so may delay your refund.
Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

  Return Authorisation No. : #####
  Order no.: 100000xxx
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  Web Returns
  Allparts Zone Limited
  9-10 Brember Road
  South Harrow
  Middlesex HA2 8AX

 

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Allpartszone will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
All returns must be received within 7 days of receiving a Returns Authorisation Number.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Any Packages received without a valid Returns Authorisation number on the outside will be refused. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

Exchange units

Exchange units returned for surcharge credit cannot be refunded if we consider the part to be in an unserviceable condition or incorrect to part surcharged also will not be accepted if returned after 30 days from original date of purchase, and will be promptly returned to the customer concerned.